We all know the saying, “You get what you pay for.” But when it comes to travel agents, sometimes what you’re paying for is…well, a little bit extra.
The dirty little secret of the travel industry is that the quote your agent gives you might not have much to do with actual market rates. (Gasp! The horror!) But, before you start canceling that dream trip, let’s dive into how badly they’re padding those fees—and what you can do about it.
1. The Great Markup Mystery: How Much Are They Really Adding?
Your travel agent isn’t working for free—nor should they! They have to make a living after all. But how much are they tacking on to your trip? Some agents might add a small, reasonable fee for their services—think of it as a tip for their time and expertise. Others, however, see a price-agnostic, overworked buyer with a corporate card desperately trying solve a problem.
Industry insiders suggest that markups can range anywhere from 10% to a whopping 100% over the actual costs, even factoring in the travel agent’s time. So, that $2,000/head corporate travel package? It might really only be worth $1,400. The rest is padding you’re paying for in the convenience of having someone else handle the details. This might be a fair trade; trust, but verify.
2. The ‘Special Deal’ Illusion: Are You Really Saving?
Travel agents occasionally have exclusive deals and special discounts. But here’s the kicker: sometimes those deals aren’t as exclusive as they seem. While your agent might have access to some perks or bundles, the core prices—flights, hotels, and tours—are often available to anyone who knows where to look. Electronic travel agents have pushed commissions into the floor, so travel agents sometimes add a bit on top.
3. How to Protect Your Wallet: A Few Simple Steps
So, how can you make sure your team’s travel agent isn’t pulling the wool over your eyes? Start by doing your homework. Even a quick search on Team, Assemble! can give you a ballpark idea of what your trip should cost. If the travel and logistics quote from your agent is way off, don’t be afraid to ask why.
Ask for receipts!
Conclusion: Yes, They’re Padding—But Now You Know
At the end of the day, your travel agent is likely padding their fees—it’s just part of the business and many of them are worth their weight in gold. The better ones will happily break out pricing details and be transparent about the flight and hotel costs.
By staying informed, asking the right questions, and not being afraid to push back, you can make sure you’re getting a fair deal on your team’s next adventure.
Ready to take control of your travel plans? Sign up for Team, Assemble! Our platform helps you cut through the noise and get the best deals without the hidden fees. Let’s make your team’s next trip the best one yet—no padding required.